Can this Trip be saved / Managing your Travel Business / Travel Selling
by John Hawks

Can This Trip Be Saved?- Without the Proper ID, You May Miss the Boat

Question: I have clients who celebrated their parents' 30th wedding anniversary recently by giving them a one-week cruise to Mexico. Needless to say, the happy couple was very excited about this trip! When they arrived at the pier to board the ship, however, the cruise line refused to let my clients' parents get on the ship. The problem? Instead of applying for passports, the parents brought along their driver's licenses and birth certificates -- and the father's license had expired about a week before the cruise. Obviously, they could do nothing on the spot to renew the license, so the ship sailed without them. To make matters worse, the cruise line now refuses to refund any portion of my clients' money. Do my clients have any recourse?

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