Technology That Helps You Sell -- Anytime, Anywhere
by Scott Ahlsmith's
Do
wall racks filled with outdated brochures, half-empty soda cans, half-eaten sandwiches,
obsolete GDS computers on every desk, suppliers' decals on every window, unopened
brochure boxes in every corner, sticky notes galore, and a front door that is
only open between 9 a.m. and 5 p.m. Monday through Friday really define the place
where today's clients want to buy their travel?
In a word, "no." Today's clients want to buy travel anytime
the spirit moves them and anywhere that is convenient. That is why online
travel sales continue growing. It is also why brick & mortar agencies continue
closing.
Travel professionals move home and online because it is easier to satisfy their
clients' anytime & anywhere demands without the constraints of a store-front
location. This move also improves the bottom-line because occupancy costs (rent,
utilities, maintenance, insurance, cleaning, etc.) traditionally consumed more
than 10 percent of all commissions and fees.
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