Can This Trip Be Saved?
by John Hawks

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Unfortunately, one of the most common complaints these days is damage or theft by airport security screeners employed by the U.S. Transportation Security Administration (TSA) or, in a few cases, airport authorities -- either outright theft from checked bags or damaged locks, zippers, and sides during the security inspections.

Remind your clients about these three basic rules any time that they check airline luggage:

Never, never, never put valuables -- including electronics, jewelry, and cash -- in checked bags. Yes, it's common sense, but you would be amazed how often this happens, even with post-9/11 airport security.

Buy new suitcase locks approved by the TSA. These locks can be opened quickly by TSA screeners (who have special keys or codes issued by the lock manufacturers) without causing damage to your suitcase or any existing locks. If you use non-approved locks like the typical padlock, airport screeners have the legal authority to use bolt cutters to remove your lock permanently without compensating you for it.

Before you pack any suitcase, spread the contents out on a bed or the floor and take a photo with your digital or disposable camera (in the event that you need to file a claim).

Finally, TSA now has an official claims procedure in place if your belongings turn up damaged or missing. Your clients should file a claim immediately when they notice the problem (it's TSA Form SF-95, available at www.tsa.gov.) Fair warning: So far this year, TSA remains extremely backed up in resolving these claims.