Hey, Travel Agents, Where Have You Gone?
by Ken Hall

Hey, travel agents, are you hiding, or are you extinct?

Where have you gone? How come I don't hear about you anymore? I know the Internet was threatening your livelihood, but have you finally become an extinct species? That would be sad, because I always enjoyed using you for planning our vacations.

Just a few weeks ago, I was watching a CNN news story on summer vacation planning. A guest (a Business Week reporter) was talking about Expedia, Hotels.com and Orbitz, and how so many people used them instead of travel agents. Suddenly the CNN anchor said, "Where are they? You just can't find travel agents any more!"

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