Have We Become Too "Informal"?
by Penney Rudicil, ECC

Every month, I receive emails from OSSN members regarding the articles published in the E-Agent. This month was no exception, and some of the comments I received were very interesting, so I thought I would share them.

The topic was continuing education. In my June article, I discussed attending local seminars, national conferences, and fams. The emails and phone calls I received agreed that this was a very important part of learning and succeeding as a travel agent/consultant; however, many of you had these additional comments:

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