Managing Your Travel Business: Help Your Clients Avoid ‘Surprise’ Credit Card and Currency Fees
by John Hawks

A harried business executive recently booked an overseas sales trip with an online travel site instead of his local travel agent -- and, not surprisingly, he ran into problems toward the end of the trip.

Before he left home, he’d guaranteed the online hotel reservation with his corporate credit card, and he printed the travel Web site’s confirmation that showed the price of the room in U.S. dollars. When he checked out of his room, however, the hotel's front desk insisted that he must pay in the local currency -- at an exchange rate that was less favorable to him than that day's current exchange rate quoted in the local newspapers! In other words, the attractive online rate that he thought he had guaranteed in U.S. dollars went right out the window.

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