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August 2007

In this issue...

OSSN Home

Destination: The Riviera Nayarit
by John Hawks

President's Message
by Melody Fee
Managing Your Travel Business
by John Hawks
NCL Hawaii Cruises
by Bobbie Murphy
Small Gestures Grow Big Business
by Anita Pagliasso
OSSN Agents Journey to Kenya
by Mary Ann Mari
Are You Selling Emotionally
by Ken Hall
Marketing Cats & Dogs
by John Dalton
Selling Travel 101
by James Flowers
Selling Cruises
by John Hawks
Chapter Director Summit Conference
OSSN Sets Sail with Fam Cruises

CHAPTER CHATS

Boulder
Tucson
Phoenix
New Mexico



Chapter Directors Summit in Nashville Section

In late July, 26 OSSN chapter directors from around the United States gathered in Nashville, Tenn., for the first annual OSSN Directors Summit. This amazing and educational event helped develop the directors’ knowledge and leadership skills for use with their respective chapters.

Over the jam-packed weekend, the directors spent time going over their responsibilities as well as the tools provided by OSSN to help them achieve their chapter goals. OSSN Directors are the direct line between OSSN Headquarters and individual OSSN members. They are committed to making sure you receive every benefit afforded to you as you make your home-based travel business a success. One of those benefits is the OSSN Chapter Meetings. The OSSN directors in attendance shared their ideas and experiences that have made their OSSN meetings fun, exciting, and of course educational.

These OSSN leaders also learned about software and other useful tools as well. It’s this software and tools they will be able to use in order to produce more exciting OSSN chapter meetings than just bringing in the usual travel suppliers. Many of these same tools will also help you grow your home-based travel business with marketing, technology, groups, and much more!

Special thanks go to Gary Fee (OSSN President), Melody Fee (OSSN Vice President) and especially Penney Rudicil (OSSN Eastern Regional Manager) for producing the first annual OSSN Directors Summit. Patricia Bannister (OSSN Memphis and North Mississippi Director) and, Jeff Grieder (OSSN Midwest Regional Manager) also participated in educational presentations as well. Anita Pagliasso, OSSN Western Regional Manager, could not attend as she had neck surgery during this time frame, and we are happy to report she is doing well!

Also, we’d like to thank the generous sponsors who provided support for this weekend summit: Galveston (TX) Convention & Visitors Bureau, Travel Industry Shows, Queensland (Australia) Tourism, Barbados Tourism, Jamaica Tourism, Travel Insured, TravelSafe, and Miami Tourism (along with Penney and Kevin Rudicil and OSSN Headquarters)!

We invite our members to look at the photos that were taken during this event and thank the many chapter directors who attended. OSSN looks forward to an annual Chapter Director Summit in the future.


Agents enjoy dinner at waterside Steak House


Chapter Directors welcome arrival of Melody Fee, V.P.


3. Brenda O’Leary (San Antonio, TX), Helga Leonard (Pittsburgh, PA), and
Penney Rudicil (Nashville, TN) learning new online agent tools


Dolores Samms, Miami


Penney Rudicil, OSSN Eastern Regional Mgr., and Gary Fee, President
enjoying meeting with Directors


Chapter Directors hard at work learning new OSSN Products and Tools


Dinner time again and steak and fish house on the river


OSSN President and Kentucky Director having way too much fun


Jim Cloonan, Travel Industry Trade Shows, enjoying the fruit of the vine


OSSN Directors enjoying photos taken during the Chapter Director Summit


LuAnn Edger (Dallas, TX) showing new Chapter Director
Lalita Witt (Oakland, CA) a new agent program


OSSN Vice President Melody Fee provides seminar to
Directors on upcoming OSSN Fams, Seminars and Conferences


OSSN Directors gather at Gaylord Operyland Hotel


Linda Shipp, OSSN St. Louis Director, Jeff Grieder, MidWest Regional Mgr.,
Patricia Bannister, Memphis Director and Penney Rudicil, Eastern Regional Mgr.,
having fun at Gaylord Opryland Hotel


Kim Sherrett of Travel Counselors and Cindy Perry of Travel Insured
enjoying dinner with Chapter Directors


Big Table for a Big Group of Directors


OSSN conducts intense workshop for Chapter Directors
to aid them in their Chapter Directorship responsibilities


Penney Rudicil, Eastern Regional Mgr. hands out
OSSN T-Shirts and Caps to all Directors


Directors brush up on their Power Point skills


OSSN Chapter Directors review the OSSN Chapter Director website


Kevin Rudici, whips up a great country breakfast for Chapter Directors


Nashville Music Hall of Fame visit


Barbara Sodano, Philadelphia area Director, visits famous “Music City”


Hema Khan, New Jersey area Director, visits “Music City”


Barbara Sodano, Philadelphia Director and Bobbie Murphy, KY Director


Maureen and Jack Sullivan, Chicago Area Directors
practice their Power Point Presentation


LuAnn Edgar, Dallas Director and Penney Rudicil discuss downloading new programs


Susan White, Flushing, MI Director, at Director Dinner


OSSN V.P. conducts seminar on “Train the Trainer”


John Chilton, NH Director, discusses working with Tour Operators


Jim Cloonan, Travel Industry Trade Shows, talks about
the Home Based Atlantic City Trade Show


Directors take a city tour of the Nashville area


Night Life in Music City. Some Directors take time out to visit
the Country Western and Honky Tonk Clubs. Great Time!


Linda Shipp and Bobbie Murphy at the famous Wild Horse Saloon in Music City


Penney Rudicil, commonly known as the “Gadget Girl,”
shows Directors some great websites for travel agents and
great electronic gadgets to make a home based agent’s life a little easier


Penney Rudicil, Eastern Mgr., Melody Fee, OSSN VP and Gary Fee, President


OSSN Directors and Staff


OSSN VIPs welcome New Director, Yolanda Tatum of Ft. Worth, TX


Patricia Bannister, Memphis Director and Seminar at Sea Presenter conduct seminar
on “How To Work A Trade Show” and represent OSSN


Chapter Directors pose for a group photo in front of home of
Penney Rudicil, OSSN Eastern Regional Manger


 CCRA International


OSSN Home  |  Destination: The Riviera Nayarit  |  President's Message
Managing Your Travel Business  |  NCL Hawaii Cruises  |  Small Gestures Grow Big Business
OSSN Agents Journey to Kenya  |  Are You Selling Emotionally  |  Marketing Cats & Dogs
Selling Travel 101  |  Selling Cruises  |  Chapter Director Summit Conference
OSSN Sets Sail with Fam Cruises  |  Chapter Chats