President's Message
In late February, we had a little tussle with a leading travel trade newspaper.

The Home-Based Agent’s # 1 Goal? RESPECT!
By OSSN President & Founder Gary M. Fee

In late February, we had a little tussle with a leading travel trade newspaper.

If you read the “OSSN Daily” regularly, you’ll know what I’m talking about. The editor in chief of a major trade publication used phrases like “Hells Angels” and “grains of sand” to describe home-based travel agents in a recent article.

Many of the OSSN members who were angry about these characterizations understood, at least in part, the point that the editor was attempting to make: It’s tough sometimes for suppliers to measure the bottom-line impact of thousands of travel retailers who work from home.

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