OSSN E-Agent Newsletter

October 2007

In this issue...

OSSN Home

Destination: Riding The Rails
by John Hawks

President's Message
by John Hawks

Tricks of the Trade
by Anita Pagliasso

Professional Agents 101
by Paula Goldsmith

Tech Talk (Part 2)
by Penney Rudicil

Find Your Client a Private Yacht
by Bobbie Murphy

Have you Kissed Your DVR
by Ken Hall

Celebrity Century FAM
by Patricia Bannister

Holland Americas Secret Shopper
by Bill Potuchek

OSSN Sets Sail with FAM Cruises

CHAPTER CHATS

Austin
Cincinnati
Minneapolis
Daytona
Houston
Kentucky
Mesa-Phoenix
Norfolk-Richmond
San Jose

Tricks of the Trade
by Anita Pagliasso

Over the years, I have learned many of the tricks of the trade – but I’m not talking about those that guide you on how to set up your business, what equipment to use, etc. The tricks that I am talking about are some of the tactics that many clever suppliers and hoteliers use to capture your client’s contact information from you and then market future promotions directly to the client.

I first figured this out by once making a mistake while booking a major Las Vegas hotel for a client. While being distracted with another call coming in, and not paying too much attention, I inadvertently gave the hotel my agency’s address instead of my client’s. The credit card went through without a hitch.

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Aloha, Travel Partners
My NCL colleagues Joe Jiffo, Marianne Sequeira, Shanel Knight-Tarver and I recently put in some overtime - but believe me, we didn't mind a bit. That's because we escorted a group of 45 NCL travel partners aboard NCL America's Pride of America for a 7-day Hawai`i tour, from April 14 - April 21. (Yes, it's a tough job, but someone had to do it). Between all the exciting...
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Read all About it -
New NCL News You Can Use
NCL is committed to being the easiest cruise line for your clients to travel with - and for you to do business with. That's why we keep coming up with new programs and procedures, designed to make taking and booking NCL cruises easier and better all the time. In fact, we've just enhanced three programs...
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Give Your Sales a Boost (and Give Lots of On-Board Credits) with NCL's "Spring for it" Sales Event
hey say it's better to give than to receive — and we bet no one knows that better than you these days, during NCL's "Spring for it" sales event...
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Summer, Fall and 1-Night Cruises - NCL's Got the Triple Play to Help You Score Big Sales

We know you're always looking for new ways to boost your sales and build your business - and NCL is always looking for new ways to help. Summer's right around the corner, and fall isn't far behind, so sell your clients on two of the season's most popular cruise destinations - Alaska and Europe.ot only are the destinations in high demand, but so are the ships - NCL's got brand new ships sailing these great itineraries...
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NCL Insider: Whale tail

Use Brand "U" Marketing to Become Distinct as a Home Based Travel Agent

As a home based travel agent, have you ever asked yourself, "Am I doing everything I can to brand myself, set myself apart and make myself distinct in my marketplace?" If there's room for improvement - and there always is - your NCL home based partner is ready to help...
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Tricks of the Trade by Anita Pagliasso

Tricks of the Trade
by Anita Pagliasso