The Hyatt Experience
by Kelly Chiusano

I recently had an interesting conversation with a fellow travel agent from New Orleans on the lack of customer service given, even in this seemingly failing economy.

I remarked that it would seem customers would be treated like “gold” since the merchants receiving our money obviously need our business these days. We both agreed that we have found the opposite to be true. While eating at restaurants, shopping at malls, etc. it seems that sales people and customer service reps, for the most part, are treating valuable consumers more poorly every day. This was not the case with my recent stay at a Hyatt hotel, and I couldn’t resist the urge to write about my experience.

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