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June 2009

In this issue...

OSSN Home

Destination: Branson, MO
by Patricia Bannister

President's Message
by Gary Fee and
Melody Fee

Your Social Media Name
by Denise Vogel

Write your Niche Marketing Plan
by Cory Andrichuk
The New Air Travel Rules
by John Hawks
Selling Travel 101
by John Hawks
Managing your Travel Business
by John Hawks
OSSN Sets Sail with FAM Cruises

CHAPTER CHATS

Baltimore
Birmingham
Denver
Mesa Phoenix
Nashville
SE Mass.



Deal With Rebate Requests
by John Hawks

Many home-based travel agents spend a big chunk of their time claiming, tracking, and collecting commissions from cruise lines, tour operators, hotel chains, and other suppliers. From using TRUE numbers and other booking IDs as they make reservations to tracking down long-overdue payments, these tasks are a necessary evil of being a successful travel retailer.

read more


Utell Hotels & Resorts - At a Glance

Utell provides an unrivalled selection of fine independent hotels and small groups across the world. The comprehensive portfolio of hotels include luxury, boutique, value, business and resort offerings, catering for both business and leisure travelers.

Utell Collections

Utell Collections makes finding the right hotel for your clients easier with a selection of some of the very best hotels conveniently grouped together in themed collections. From luxury and boutique hotel experiences to business hotels, golf getaways and spa resorts, it’s easy for you to find your customers the hotels to best suit their needs. Such a wide choice of unique and independent hotels cannot be found so easily anywhere else.

Utell Business - 1000+ business hotels
Utell Luxury - 200 luxurious hotels
Utell Boutique - 240+ individual hotels
Utell Spa - 140+ spa escapes
Utell Golf - 100+ golf escapes

Commitment to Customer Care

You have a well-established network of
dedicated reservation and customer support centers, taking your calls:

Call us to make hotel bookings worldwide and you can be sure to receive:

  • Instant confirmations
  • Specialized assistance from experienced staff
  • Pre-payment booking options with Paytell. Just ask for details.

With the local language help desks you can also receive assistance with:

  • Checking the status of your bookings
  • Cancelling or amending your reservations
  • Re-sending your reservation details

Explore your online resource —
www.UtellAgent.com

The online portal for travel agencies,
www.UtellAgent.com, provides information
about the Utell portfolio, promotional programes, destinations and rates. In addition, UtellAgent.com offers an online tracking service that travel agents can use to monitor commission payments made by Utell member hotels. Plus, you can learn the latest news about Utell Hotels & Resorts. And now,
Utell’s Paytell service is accessible through UtellAgent.com.

Booking Options

  • Online at www.UtellAgent.com
  • Access UI chain code on the GDS
  • Call your local Utell Hotels & Resorts reservations office

 

USA (TF)

1 800 448 8355

Canada (TF)

1 800 338 8355

OSSN - Outside Sales Support Network


OSSN Home  |  Destination: Branson, MO  |  President's Message  |  Your Social Media Nam
Write your Niche Marketing Plan  |  The New Air Travel Rules  |  Selling Travel 101
Managing your Travel Business  |  OSSN Sets Sail with Fam Cruises  |  Chapter Chats