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November 2009

In this issue...

OSSN Home

Destination: Galapagos
by Denise Vogel

President's Message
by Melody Fee

Home Based Agent Show Update
by Martin Deutsch

Dealing With Luggage
by Cindy Bertram
The TRUE Hotel Program
by Patti Free
The Power of Passion
by Keith Powell
An OSSN Event to Remember
by Melody Fee
OSSN Sets Sail with FAM Cruises

CHAPTER CHATS

Dallas
Hawaii
Houston
Mesa Phoenix
New Mexico
Oregon
Richmond
San Diego


Dealing With Luggage That Doesn't Make It To The Ship
by Cindy Bertram

Airport security continues to be tight, with more thorough luggage screenings and limitations on what travelers can actually take in their carry-on bags. As a result, travelers rely heavily on checked bags, including your clients who cruise.

Having checked luggage misrouted, delayed or even lost is something no one likes to think could happen to them, but it does occur. What can you provide to make sure it doesn’t ruin your clients' much awaited and anticipated cruise vacation should this happen?

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OSSN Home  |  Destination: Galapagos  |  President's Message  |  Home Based Agent Show Update
Dealing With Luggage  |  The TRUE Hotel Program  |  The Power of Passion
An OSSN Event to Remember  |  OSSN Sets Sail with Fam Cruises  |  Chapter Chats