OSSN E-Agent

Marina Mountain
Phoenix, Arizona Area Director
phoenix@ossn.com

Born from immigrant parents, my mother being German and my father Portuguese, travel was certainly in my blood! I was born in Durban, South Africa and after college, worked in a full service travel agency for 8 years. I, then took some time off to raise my 2 girls and a son and to travel extensively throughout Europe, which I did regularly, and continue to do, with my mother, who has PIFS (Permanent Itchy Feet Syndrome)! In 1995, we emigrated to America and have been living in Phoenix since then. I worked in a corporate office for 3 years before moving my travel business to my home. I am currently a CTA, studying for my CTC and ACC. 

I am excited to be Phoenix Chapter Director and look forward to helping members grow their business by offering a fun and supportive information "warehouse'', where we can share ideas and build a strong team of travel professionals! 


Paula Goldsmith
Philadelphia, PA Area Director
philadelphia@ossn.com

I fell in love with travel a long time ago. After more than thirty years in many different home based businesses, I married the travel with the home based business and became a travel agent. I have published two books. "Home Based Business Why ???" and "Want To Be A Travel Agent??? Think Twice" Teaching seminars on advertising and from both books has been very rewarding. Philly has not had an OSSN chapter for a number of years. I am looking forward to a large and active Philly OSSN chapter. Oh, your wondering about my mouse ears? Well, I am a Disney Specialist but I really am not suppose to tell anyone this.


Alison Winder
Australia Chapter Director
Australia@ossn.com
61-2-9389-3399 
61-2-9389-2404 Fax

OSSN Members are invited to contact Alison Winder about any concerns working as a home-based travel agent in Australia. Alison has greatly assisted OSSN with the legalities of working as an Independent Contractor or Home-Based Agency in her country. Complete details about Australian Laws can be found in the OSSN website CLICK HERE!
 

Carl Meadows, President
ETC Publishing, Inc.
2254 Emerald Drive
Castle Rock, CO 80104-2703
Tel: 720-733-2003
Fax: 720-733-2046
E-mail: etcpublish@qwest.net 

Carl Meadows is an acknowledged expert in several areas of the travel industry. Starting in the travel business in 1970 as an outside sales representative for a local Kansas City travel agency, Carl went on to become Director of Group Sales for one of the largest franchise travel agencies in the USA. During his career, Carl has owned and operated successful travel agencies, produced international conferences and tradeshows. Since 1984, Carl and his wife Anne, have owned and operated ETC Services, Inc., a group travel company specializing in international travel, conference and convention meeting planning, and corporate incentive travel. Carl is also a consultant to group travel leaders. 

SOME GOOD NEWS FOR A CHANGE!

By Carl Meadows

First, let's review recent bad news that has probably affected your travel business: terrorism, the threat of war, a ravaged stock market, business travel free-fall, evaporating commissions, and internet competition.

So is there any good news? Is there an opportunity to generate business now and into the future? 

The answer to both questions is an emphatic yes! According to Newsweek magazine, by 2005, travel industry revenue is expected to be the number one contributor to U.S. Gross Domestic Product (GDP). And the single biggest segment of that growth will be leisure travel; most which will be leisure group travel.

As travel industry professionals we are witnesses to a sea of change in travel habits and patterns; what I call the new travel paradigm. 

* People today are more active and healthy. 
* They want "active" trips and adventures rather than just "passive" sightseeing. 
* They want high value and luxury and have the means and will to pay for it. 
* Their travel horizons are way beyond the Grand Canyon or fall foliage.
* They want to travel more often.
* Group travel is a highly attractive option.

You may be skeptical about that last point, but I would ask you this; how many individual foreign trips have you booked since September 2001? By contrast, group travel to foreign destinations has grown significantly over the same period.

So how do you capture a share of the leisure group travel market? Who are your best prospects? 

That's the beauty of group business. It's not just one set of people. There is a full spectrum of possibilities, from young to old, multiplied by interests. Traditionally, we associate group travel with sightseeing "oldsters" who need help getting on and off the bus. Not so anymore. Leisure groups attract all ages and interests. Moreover, today we are seeing an unprecedented increase in travel by younger people; and many of them will spend more of their disposable income on travel than anytime before in history. Far more than either their parents or grandparents ever spent.

But it is the middle group - "Baby Boomers, - that is the largest segment of the market. They have a pent up desire to travel, are armed with plenty of money, and like to travel with friends, family, and other people with whom they share common interests. Consider these facts:

* Today there are over 100 million people over the age of 50.
* Someone turns 50 years of age every seven seconds. 
* Over the next decade, "Baby Boomers" will inherit over seven
trillion dollars. Their parents skimped and saved, but these "kids" are gonna spend it!

Now that's what I call opportunity! 

Over the next two decades, the post-50 generation (don't ever call them "seniors") will be the major force pushing travel and tourism numbers to all-time highs. They have changed every other economic and business dynamic in the U.S. for the past 50 years, so is it any surprise that this population will change travel industry dynamics for years to come?

If, in the past, you had an aversion to booking group travel, it's time to put it behind you, open your mind to the possibilities, and learn how to do it so you can go get your share of this booming business. And the good news is that the "BOOM" is just beginning!
 

    

  
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Regional and Local Chapter Meetings

OSSN Regional and local Chapter meetings are held in various cities across the US, Canada and Puerto Rico. Members will have the opportunity to meet with industry suppliers and also network with each other. Meetings may be held at local hotels and restaurants and may include an additional charge depending on the dining options that may be included.

To find out more about OSSN meetings, click
HERE 
FAMS
OSSN Cruise Fams and Land Destination Fams are a great way to gain product knowledge about many unique cruise lines and land based destinations! They also allow you the chance to meet many interesting agents who are also part of this association! OSSN members may bring companions on most OSSN Fams. Visit our FAM Section at: www.ossn.com/fams.asp

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