What is the TRUE Identification System?
TRUE
(Travel Retailer Universal Enumeration) System's sole purpose is to help provide
travel agents with the assignment of travel industry numeric codes that are recognized
by the travel supplier community, including cruise lines, tour operators, hoteliers,
and car rental companies.
The recognition of the TRUE code by travel suppliers will allow the travel agent or travel agency the privilege of booking travel products and services directly with travel industry suppliers and be compensated a commission directly by the supplier. This numeric identification code eliminates the need to establish multiple pseudo ID numbers with individual suppliers.
Qualifications
To qualify for a TRUE ID number applicants must have the following criteria:
- Maintain an active "Agency" membership status in OSSN,
a professional trade association. New applicants click here to JOIN.
- Provide documented proof of state registration with the "Seller of Travel" laws if applicable in your state or other states that require out of state sellers of travel to register if applicable.
- Provide proof of the establishment of a professional business checking account.
- Minimum 6 months experience selling and promoting travel
Validate Your TRUE Code With The TRUE Database System.
Suppliers and TRUE code holders may validate and verify the the authenticity
of the TRUE code here: 
Questions and Answers about the TRUE Coding System
Q. Once my TRUE number is active in the TRUE database system will suppliers be able to validate my code?
A. Yes. Industry suppliers may validate the validity of your TRUE Code assignment on page: www.checkatruecode.com
Q. How long does it take for my new TRUE code to be updated into the TRUE system?
A. Once your TRUE code has been assigned validation will appear
in 5-7 days at www.checkatruecode.com
Q. Will the TRUE ID System issue an ID card?
A. No. OSSN can issue a member photo ID Card with your TRUE Code, member name, agency name and expiration date. See sample card on page: http://www.ossn.com/secure/accreditation/true_photocard_app.asp
Q. Does the TRUE ID code replace the IATAN code system?
A. NO. IATAN maintains their own system and ID card requirements.
Q. Will the Airlines accept my TRUE ID number for booking air travel?
A. Some airlines will, such as airline vacation tour operators. Travel Sellers desiring to be remunerated commission directly from an air carrier, in most cases, will need
to secure an ARC (Airline Reporting Corporation) appointment.
Q. How long will it take to receive my new TRUE numeric code?
A. Completed applications received by Thursday AM will be issued
a TRUE Code on the following Friday via E-mail from TRUE Administration.
Q. Will I be notified when my TRUE registration expires.
A. Yes. OSSN and TRUE will notify you 30 days prior to your expiration.
Q. Will I need to re-submit the TRUE criteria again to renew my numeric code?
A. Yes
Q. What if my OSSN membership is due to expire within the TRUE ID validity period?
A. You will be asked to renew your membership with OSSN at a PRO RATED amount so that your expiration dates for the TRUE ID and your OSSN membership will coincide. Call 800 771 7327 to find out what your pro rated membership fee will be.
Q. I have many pseudo ID numbers with various suppliers. Will the suppliers replace my pseudo number with the new TRUE code?
A. Yes. You will have to ask them to do so.
Q. I am a member of CLIA. Will CLIA replace my CLIA code with the TRUE code on their certificate and ID card?
A. Yes. CLIA will search the IATA database for TRUE codes and will replace your CLIA number with the TRUE code. CLIA will advise you of this by letter. Upon acceptance of the change CLIA will advise all CLIA Cruise Lines only on the new number change.
Q. Can I get a TRUE ID Numeric Code issued in my name?
A. NO. TRUE issues only to business entity names not individuals.
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