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What is the TRUE Identification System? The recognition of this universal numeric code by travel suppliers will allow the travel agent or travel agency the privilege of booking travel products and services directly with thousands of travel industry suppliers. This numeric identification code eliminates the need to establish multiple pseudo ID numbers with individual suppliers and Global Distribution System (GDS) providers. This globally recognized numeric code is issued and maintained by IATA (International Air Transport Association.) through their cooperation with the Outside Sales Support Network (OSSN). The TRUE System also establishes a professional scholarship fund for
travel agent educational programs. Registration fees paid to TRUE for
issuance of the numeric code will help fund the scholarship program. The
fund will serve to provide continued educational programs to agents who
are selected to receive benefits from this fund. If you have secured your TRUE Code through OSSN for your agency, you may want to consider obtaining a OSSN Photo ID Membership Card. This type of Membership Card can only be issued to active members of OSSN who are either owners, managers, employees or Independent Contractors of the Agency. Each card is valid one year from the issue date of the TRUE Code Assignment. A $20 per card issuance fee will be charged for online processing or $40 per card if applicant mails in photo and application. OSSN does not pro-rate card fees. To order your Photo ID, proceed to the member only section. Once inside the members section go to page:
Your new Photo ID Card from OSSN will display:
The purpose of the OSSN Membership Photo ID Card is to help identify the seller of travel to OSSN Allied Supplier Members in establishing an account with the supplier and for considerations of any reduced rate opportunities offered by the supplier. Suppliers will validate the validity of your TRUE Code that is displayed on the Photo ID card at website www.checkacode.com. Qualifications To qualify for a TRUE ID number applicants must have the following criteria:
Validate Your TRUE Code With IATA Suppliers and TRUE code holders may validate a TRUE code on the IATA Website to verify the authenticity of the code. Questions and Answers about the TRUE system by IATA Q. Once my TRUE number is active in the IATA database will I be contacted by the suppliers who subscribe to the IATA database. A. Yes. The fax number and e-mail address you gave TRUE is how they will contact you with their many offers and specials for you to promote and sell. Q. How long does it take for my new TRUE code to be updated into the suppliers reservation system? A. Between 60 to 70 days. The supplier who subscribes to the IATA database uploads the IATA codes the 1st of the month. When this takes place your TRUE code appears in their system to identify youragency as a seller of travel. Q. Will the TRUE ID System issue an ID card? A. No. OSSN can issue a photo ID Card with your TRUE Code, member name, agency name and expiration date. See sample card on page: http://www.ossn.com/secure/accreditation/true_photocard_app.asp Q. Does the TRUE ID System IATA code replace the IATAN ID card system? A. NO. The IATAN professional ID card requirements remain the same. Q. Will the Airlines accept my TRUE ID number for booking air travel? A. Some airlines will, such as airline vacation tour operators.
Travel Sellers desiring to be remunerated commission directly from an
air carrier, in most cases, will need Q. How long will it take to receive my new TRUE numeric code? A. Completed applications received by Thursday AM will be issued a TRUE Code on the following Thursday via E-mail from TRUE Administration. Q. Will I be notified when my TRUE registration expires. A. Yes. OSSN and TRUE will notify you 30 days prior to your expiration. Q. Will I need to re-submit the TRUE criteria again to renew my numeric code? A. Yes Q. What if my OSSN membership is due to expire within the TRUE ID validity period? A. You will be asked to renew your membership with OSSN at a PRO RATED amount so that your expiration dates for the TRUE ID and your OSSN membership will coincide. Call 800 771 7327 to find out what your pro rated membership fee will be. Q. I have many pseudo ID numbers with various suppliers. Will the suppliers replace my pseudo number with the new TRUE code? A. Yes. You will have to ask them to do so. Q. I am a member of CLIA. Will CLIA replace my CLIA code with the TRUE code on their certificate and ID card? A. Yes. CLIA will search the IATA database for TRUE codes and will replace your CLIA number with the TRUE code. CLIA will advise you of this by letter. Upon acceptance of the change CLIA will advise all CLIA Cruise Lines only on the new number change. Q. Can I get a TRUE ID Numeric Code issued in my name? A. NO. TRUE issues only to business entity names not individuals. |
TRUE
(Travel Retailer Universal Enumeration) System's sole purpose is to help provide
travel agents with the assignment of travel industry numeric codes that are recognized
by the travel supplier community, including cruise lines, tour operators, hoteliers,
and car rental companies. 
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